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Our Policies

RETURN & REFUND POLICY:

Items may be returned within 14 days of purchase for a full refund. Food items (sauces, seasonings, etc.) must be returned unopened, with original factory seal intact. Opened food items will not be accepted for returns/refunds. 

CANCELLATION POLICY:

All items purchased online are shipped the next day, so the time during which an order may be cancelled is limited. Orders may be cancelled no later than 5:00 p.m. the same day as the order was placed.

DELIVERY/SHIPPING POLICY:

The Kansas City BBQ Store will ship items worldwide. However, local restrictions may apply. Customers outside of the United States should check applicable national and local import regulations before ordering.

PRIVACY STATEMENT:

The Kansas City BBQ Store will not sell or share any customer information to or with any third party.