Politique de résiliation

CANCELLATION POLICY

Before Your Order Ships

You may cancel an order at any time before it has shipped by emailing us at orders@thekansascitybbqstore.com with your order number. We'll do our best to catch it in time, but once an order enters processing we cannot guarantee a cancellation will go through before it ships.

If your order is cancelled before shipping, we will issue a full refund minus any non-refundable payment processing fees charged to us for the transaction. This applies even if you simply changed your mind or ordered by mistake.

Once Your Order Has Shipped

Orders that have already shipped, or are in transit, cannot be cancelled. This includes freight, ground, and partner-fulfilled shipments. If you no longer want the item, please refer to our Return Policy instead once it arrives.

If you cancel or dispute a charge (including a chargeback) after an item has shipped:

• We are not able to refund freight or shipping charges already incurred, in either direction
• If cancellation of an in-transit freight shipment is possible, you will be responsible for any transit charges incurred as a result
• A refund will only be issued once the item is returned to us in resellable condition
• Crating charges on items requiring a crate are non-refundable

Custom, Made-to-Order, and Personalized Items

Custom orders, made-to-order products, and personalized items (including metal signs, personalized spatulas, and grill grates) cannot be cancelled once production or processing has begun. Please review your order carefully before submitting, as these items are built specifically for you and cannot be resold.

Chargebacks

A chargeback filed on an order that has already shipped is treated as a cancellation request and is subject to the terms above. Filing a chargeback instead of contacting us directly may delay resolution, we're always happy to work with you at orders@thekansascitybbqstore.com first.

Order Changes

Need to change an item, size, color, or shipping address after placing an order? Contact us as soon as possible at orders@thekansascitybbqstore.com. We can accommodate changes only if the order hasn't yet been processed for shipping. Once an order is in transit, the delivery address cannot be changed without incurring a reconsignment fee, which is the customer's responsibility.