Refund policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please provide a picture of the items so we have a “before” picture in case of any damages during the return shipping. 

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Only regular priced items may be refunded, unfortunately, sale or discounted items cannot be refunded.

Gift cards 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be refunded for the amount of the items purchased. Shipping costs will not be refunded.  

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@americanfirebbq.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale or discounted items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@americanfirebbq.com and send your item to: 1455 North Winchester Street, Olathe Kansas US 66061.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Partner-Fulfilled Items (Select Products)

Some products sold on The Kansas City BBQ Store are fulfilled directly by trusted partner brands through our Shopify Collective network.

When an item is fulfilled by a partner vendor:

• The product ships directly from the manufacturer or brand’s warehouse, not from our Kansas City location.
• These items may ship separately from the rest of your order.
• Shipping timelines, carrier pickup times, and tracking updates are managed by the partner vendor.

What This Means for Your Order

Because these products ship directly from the brand:

• Tracking may show “label created” before the package is handed to the carrier
• Shipping times may vary depending on the vendor’s fulfillment schedule
• Orders may arrive in multiple shipments

Delays

While we carefully select the brands we work with, shipping timelines for partner-fulfilled items are ultimately handled by the vendor's warehouse and carrier pickup schedule.

If a partner-fulfilled item experiences an unexpected delay, our team will work with the vendor to investigate and help resolve the issue as quickly as possible.

Our Commitment

If a partner vendor fails to fulfill an order in a reasonable timeframe or the shipment does not meet our service standards, our team will work with you to find a fair resolution, which may include a refund.

Return Shipping

To return your product, you should mail your product to: 1455 North Winchester Street, Olathe Kansas US 66061.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Items

When receiving a delivery from The Kansas City BBQ Store, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage. Then please follow the guideline below. 

If there is any damage, contact us at orders@thekansascitybbqstore.com to report the damages. Please include any photos of the damaged product as this helps us verify the damages and file a claim with the shipping company. We will replace damaged pieces at no cost to you. If you do not send us photos to verify the damages we will not be able to replace the damaged items or issue a refund. 

 

FREIGHT SHIPPING POLICY

Some of our larger grills, smokers, and outdoor kitchen equipment ship via freight carrier on a pallet rather than standard ground service. This is simply because of size or weight. That means they need a little more care in transit.

Scheduling Your Delivery

After your order ships, the freight carrier will call you directly to schedule a delivery appointment. This is standard for all residential freight. Nothing gets dropped without you home and ready. Don't arrange to be home until the carrier calls to confirm your window.

It's important that you provide us your best contact number so the carrier can reach you without delay.

Lift Gate Service

Most pallet shipments include a lift gate service, which means the driver will lower your delivery to ground level at the back of the truck. From there, getting it onto your property is on you. Have a plan ready, especially for heavier items.

Semi-Truck Access

Freight carriers use full-size semi-trucks. Make sure your address is accessible for a large vehicle. If you're in a restricted-access area or gated community, give us a heads-up and we'll coordinate with the carrier. In some cases, pickup at the nearest freight terminal may be the best option. Any additional fees for limited-access deliveries are the customer's responsibility.

Inspecting Your Delivery. Very Important.

Before the driver leaves, take a few minutes to inspect the outside of your packaging. If possible, open it and look at the item itself while the driver is still there.

If you see any damage:

• Note it on the Proof of Delivery (POD) slip before you sign
• Take photos of the packaging and the damage
• Email us at contact@thekansascitybbqstore.com right away

In most cases, the right call is to refuse the delivery if there's visible damage. Once you sign the POD without noting damage, ownership transfers in its current condition and any freight claims become your responsibility with the carrier. We're here to help navigate that process, but we can't file claims on your behalf for damage that wasn't documented at delivery.

When everything looks good please sign, enjoy the unboxing and fire it up.